Returns and Warranty
Our warranty covers items that are defective prior to installation. Our warranty does not cover items that have any physical damage, whether seen or unseen. It is in your best interest as a business or individual to evaluate each part before you fully install it.We support 14 days return policy.
All items are tested and verified working before being dispatched. Please make sure that you are well-acquainted with screen repair before attempting this yourself. If not, please take the screen to a professional for installation as the screen can be damaged (especially the flex cable) during repair. If physical damage happens, returns cannot be accepted. Restocking fees may apply.
Successful returns can only be made if there is no physical damage to the product. If any physical damage has happened due to installation error or otherwise, then we will not be able to accept the return. Photos of the item must be sent before the return process is initiated to verify good condition of the item.
For example – if a customer comes back 30 days later with a screen that has lines down the lcd on a phone that has clearly been abused, please understand is hard to be accepted as a manufacturer defect.
Unwanted items that are returned with no defects may be subject to a 15% restocking fee. This covers our original shipping cost of the item, PayPal and/or credit card processing fees we may have incurred, as well as the handling time to go through the returns, test, repackage, and restock the items.
Return Items must have all original packaging and accessories. Once we receive a return package we will email you an initial report letting you know we received your package and the quantity of the contents within one business day. Within 3 business days you will get a secondary email with the test reports of your items.
Buyer is responsible for all return shipping fees.